Egg Tuck FAQ

We have multiple locations in Southern California and in Illinois! Visit our website for the nearest Egg Tuck location.

Our store's operating hours are from 7:30 AM to 3:30 PM.

Egg Tuck utilizes a unique cooking method to create soft-scrambled eggs. This technique results in a creamy, fluffy texture that elevates our dishes.

Yes! We have a variety of vegetarian options and can accommodate vegan requests with some modifications. Just ask our staff!

Definitely! You can customize your sandwich by adding or removing a few select ingredients to make it just the way you like. Simply enter your preferences at the Kiosk when placing your order.

We currently do not offer any gluten free bread, but we do have gluten free sides.

We prioritize fresh, high-quality ingredients sourced from local suppliers. We use fresh eggs, and we aim for fresh options whenever possible.

Yes!. Contact us through our Catering tab on our website for more information and to place an order. All catering orders must be placed 2 days in advance!

You can order in-store, through our website order.eggtuck.com, or via popular food delivery apps. Check our site for links to delivery services.

Follow us on social media and subscribe to our newsletter on our website for the latest updates, promotions, and new menu items!

Please click on our “Join The Team” page on our website and fill out a form with the location you would like to apply for.

Egg Tuck Refund Policy

We completely understand that sometimes plans change and cancellations may be necessary. However, in an effort to minimize food waste and ensure we are serving all of our customers efficiently, we kindly ask that you review your order carefully before confirming it. We truly appreciate your understanding and cooperation in helping us reduce waste and provide the best service possible.

Refund Eligibility:

• Order Errors: If you receive the wrong item, an incomplete order, or food that doesn’t
  meet our quality standards, please contact us immediately. We will either replace the
  item or issue a full refund, provided the food is returned in a reasonable condition.
• Order Accuracy: We ask that you take extra time to ensure you are ordering from the
  correct location and selecting the correct products or services.
• No Refunds After Order is Made: We do not accept cancellations or changes after the order is confirmed. 
• Quality of Food: If you are dissatisfied with the quality of your meal due to an issue like food quality or foreign objects, please notify us right away. The food should be returned in its original packaging for us to investigate. We will offer a replacement dish or a refund at our discretion, either via cash, or credit card refund.
•  Cancellation Policy: Once your order has been confirmed,You may cancel the food item before we prepare it, and we will refund the amount to your credit card used to purchase or cash. 

Conditions for Refund:

•  Immediate Notification: To qualify for a refund or replacement, you must notify us as soon as you notice an issue with your order. You may cancel the food item up to 5 mins after placing the order, and we will refund the amount to your credit card used to purchase or cash. 
•  Proof of Error: You need to show the original receipt or the incorrect item as proof of the issue.
• Condition of Food: Refunds or replacements are not available for food that has been significantly consumed or altered by the customer.  

Refund Process: 

• For Order Errors: If you receive an incorrect order, please call us immediately. If you paid by credit card, we will refund the original item price and charge you for the correct item.
• For Incomplete Orders: In the rare case that an item is missing from your order, please contact us as soon as possible. If we are unable to resolve the issue before preparation, a refund or replacement will be offered.

Important Notes:

If purchase was ordered… 

• In person - Speak to cashier
• Through website - Contact the store and ask for the manager. 
• Third Party Delivery (Ubereats, Doordash, etc.) - contact third party platform - customer service

Customer Satisfaction Commitment:

At Egg Tuck, we take pride in the food we serve. If you ever encounter a problem with your order, don’t hesitate to reach out. Our team is dedicated to ensuring your experience is a positive one. Thank you for choosing Egg Tuck!